Chinese Medicine Wisdom Holistic Health Clinic | Gold Coast

Privacy Policy

We are committed to protecting your personal information and maintaining your confidentiality.

At Chinese Medicine Wisdom Holistic Health Clinic, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable privacy laws.


Collection of Personal Information

  1. Types of Information Collected:

   – We collect personal information that you provide to us, including but not limited to your name, contact details, date of birth, health information, and payment details.

   – We may also collect information about your interactions with our website, such as your IP address, browser type, and access times.

  1. Methods of Collection:

   – Personal information is collected directly from you during consultations, through our website, over the phone, or in person at our clinic.

   – Information may also be collected through forms, emails, and other communications with you.


Use of Personal Information

  1. Purpose of Use:

   – Your personal information is used to provide you with our health services, including diagnosis, treatment, and counselling.

   – We use your information to manage appointments, process payments, and communicate with you about your treatment and our services.

   – Information collected through our website may be used to improve our services and enhance your experience on our site.

  1. Marketing and Communication:

   – With your consent, we may use your contact information to send you newsletters, updates, and promotional materials about our services.

   – You can opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions in the communication.


Disclosure of Personal Information

  1. Third-Party Service Providers:

   – We may disclose your personal information to third-party service providers who assist us in operating our clinic, such as payment processors, IT support, and marketing services.

   – These service providers are required to protect your information and use it only for the purposes for which it was disclosed.

  1. Legal Obligations:

   – We may disclose your personal information if required to do so by law or in response to a legal request, such as a court order or subpoena.

  1. Health Practitioners:

   – With your consent, we may share your health information with other healthcare providers involved in your care, such as your general practitioner or specialist.


Security of Personal Information

  1. Protection Measures:

   – We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

   – Security measures include physical security of our premises, electronic security systems, and strict confidentiality policies for our staff.

  1. Data Retention:

   – Your personal information is retained for as long as necessary to provide you with our services and to comply with legal and regulatory requirements.

   – When your information is no longer needed, we will securely destroy or de-identify it.


Access to and Correction of Personal Information

  1. Your Rights:

   – You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

   – To access or update your information, please contact us using the details provided below.

  1. Procedure:

   – We will respond to your request for access or correction within a reasonable time frame.

   – In some cases, we may need to verify your identity before processing your request.


Use of Cookies and Website Tracking

  1. Cookies:

   – Our website uses cookies to enhance your experience and analyze site usage. Cookies are small data files stored on your device.

   – You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website.

  1. Website Analytics:

   – We use website analytics tools to gather information about how visitors use our site. This information helps us improve our website and services.

   – Data collected through analytics is anonymized and does not identify individual users.


Changes to this Privacy Policy

  1. Updates:

   – We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

   – Any changes will be posted on our website, and the updated policy will be effective from the date of posting.


Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Chinese Medicine Wisdom Holistic Health Clinic  

20A Tedder Avenue, Main Beach, QLD  

0466 961 556

We are committed to protecting your privacy and ensuring the confidentiality of your personal information. Thank you for trusting Chinese Medicine Wisdom Holistic Health Clinic with your health and well-being.